Shipping policy

 

Thank you for shopping at Eternal Love! We want to ensure you receive your items as quickly as possible. Please review our shipping policy below:

1. Processing Time:

   • All products that are not labeled as "Pre-Order" will be processed and shipped within 5-7 business days after the purchase has been completed.

2. Pre-Order Items:

   • Products labeled as "Pre-Order" will be processed and shipped within 4-8 weeks after the date of purchase. Please note that this time frame allows for production and shipping directly from our suppliers.

3. Order Confirmation and Tracking:

   • Once your order is shipped, you will receive a confirmation email with your tracking information. Please allow 24-48 hours for the tracking information to update.

4. Shipping Methods:

   • We use standard shipping methods for all orders. The delivery time depends on your location and the shipping method selected at checkout.

5. International Shipping:

   • Please contact us if you have any questions about international shipping.

6. Shipping Costs:

   • Shipping costs are calculated at checkout based on the weight and dimensions of your order and the shipping destination.

7. Address Accuracy:

   • Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Delays:

   • While we strive to meet the estimated shipping times, unforeseen circumstances such as customs delays may occasionally occur. If there is a significant delay in the shipment of your order, we will contact you via email provided at checkout.

9. Holiday Shipping:

   • During peak seasons and holidays, processing and shipping times may be slightly longer than usual. We appreciate your patience during these times.

If you have any further questions about our shipping policy, please contact us at Eternallovedesigns@gmail.com -  We're here to help!